Privacy Statement

Below is our privacy statement which governs the way in which we process any personal information that you provide to us. We periodically update the way in which we process your information so please return to this statement from time to time.

You can access our home page and browse our site without disclosing your personal data save information collected by cookies that we use [see below].

OUR POLICY FOR YOUR DATA

We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

The information we collect is:

  • Your name
  • Your email address
  • Your delivery address
  • Telephone numbers (inc mobile)

We do not collect or store credit card details nor do we share customer details with any 3rd parties

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

PURPOSE OF FOR COLLECTING YOUR DATA

We use your information for the purpose of fulfilling orders placed by you, processing any other transactions authorised or made by you, informing you of special offers and providing other marketing information to you which we think you may find of interest.

Occasional and with your consent we may also contact you when undertaking product or customer research/development.

DATA PROTECTION

There are extremely few occasions when we may be forced to disclose your data for example should a liquidator, administrator or receiver be appointed over us then they may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. Your information will not be disclosed to government or local authorities or other government institutions save as required by law or other binding regulations.

COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
GOOGLE ANALYTICS These cookies are used to measure visitor behaviour and usage patterns, such as the time spent on site, number of visits or what pages were viewed during a visit. All information is anonymous and reports always show aggregate, not individual data. Click here for an overview of privacy at Google.


ACCESS TO INFORMATION

You may ask us whether we are storing personal information about you by emailing us at [email protected] and, if you wish (and upon payment of a fee of £10), we will provide you with a copy of the personal data we hold about you by email. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established.



OLIVER BROWN
75 Lower Sloane Street
Chelsea
London SW1W 8DA
United Kingdom


Telephone: +44 (0)20 7259 9494
Email: [email protected]

OPENING HOURS
Monday to Friday: 10.00am to 6.30pm
Saturday: 10.00am to 6.00pm
Sunday: Closed

We are open every Sunday during December.


GETTING HERE
Tube: The nearest tube station is Sloane Square (on the District and Circle lines) and our shop is three minutes walk from here.
Bus: Buses 11, 137, 211, 360 and 452 will take you to the bus stop on Lower Sloane Street, two minutes walk from our shop.


PRESS
Please contact Kaylie Bloxham
Telephone: +44 (0) 1684 850595
Email: [email protected]



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