Returns & Exchanges

HOW TO RETURN

If you are not completely happy with your goods please return them within 28 days of receiving them for a full refund (please note we do not offer a refund for the original delivery costs incurred). Please fill out the ‘Returns & Exchange Form’ included in your package and ensure you return this with your purchase. All goods must be returned in an unused and saleable condition with any original tags or packaging intact.

Returns should be sent in the original parcel bag or carton, or other suitable packaging, and the customer is responsible for the cost of returning unwanted goods. Please send returns to Oliver Brown shop.

For returns made within 28 to 56 days we offer a credit note for future purchases.

We also operate in accordance with the EU Distance Selling Directive. If you are based in the EU, you are entitled to cancel your entire order at any time up until 7 days after you received your goods. The cancellation period expires 7 working days from the day after you received the goods. If you wish to cancel an order under these terms, you must give us written notice by post or email within this timeframe.

HOW TO EXCHANGE

If you would like to exchange your goods please return them to us within 28 days of the receiving them. Fill out the ‘Returns & Exchange Form’ included in your package and ensure you return this with your purchase. All goods must be returned in an unused and saleable condition with any original tags or packaging intact.

Exchanges should be sent in the original parcel bag or carton, or other suitable packaging, and the customer is responsible for the cost of returning the original goods to us, though we will not charge you for the delivery cost to send out your new goods. Please send exchanges to Oliver Brown shop.

Your exchange goods will be sent out within one to three days of Oliver Brown receiving the original goods, provided that we have the alternative product available.



OLIVER BROWN
75 Lower Sloane Street
Chelsea
London SW1W 8DA
United Kingdom


Telephone: +44 (0)20 7259 9494
Email: [email protected]

OPENING HOURS
Monday to Friday: 10.00am to 6.30pm
Saturday: 10.00am to 6.00pm
Sunday: Closed

We are open every Sunday during December.


GETTING HERE
Tube: The nearest tube station is Sloane Square (on the District and Circle lines) and our shop is three minutes walk from here.
Bus: Buses 11, 137, 211, 360 and 452 will take you to the bus stop on Lower Sloane Street, two minutes walk from our shop.


PRESS
Please contact Kaylie Bloxham
Telephone: +44 (0) 1684 850595
Email: [email protected]



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