FAQ

Please contact us for online shopping enquiries by telephone, email, or send us a message using the form on the right. Please note online enquiries are usually answered from 9.30am - 6pm Monday to Friday.

 

 

OLIVER BROWN
75 Lower Sloane Street
Chelsea
London SW1W 8DA
United Kingdom

 

Telephone: +44 (0)20 7259 9494
Email: [email protected]

 

OPENING HOURS
Monday to Friday: 10.00am to 6.30pm
Saturday: 10.00am to 6.00pm
Sunday: Closed

Please note we are now operating late opening hours on Wednesdays and Thursdays until 7.30 pm.

 

Royal Ascot
Oliver Brown are pleased to support Royal Ascot. This years dates will be 15th to the 19th June. We have a full range of morningwear for Hire.

 

GETTING HERE
Tube: The nearest tube station is Sloane Square (on the District and Circle lines) and our shop is three minutes walk from here.

Bus: Buses 11, 137, 211, 360 and 452 will take you to the bus stop on Lower Sloane Street, two minutes walk from our shop.

 

PRESS
Please contact Goodley Bullen PR
Telephone: +44 (0)20 3700 9300
Email: [email protected]

1 FAQs
1.1 How can I track my package?

Most of our packages are sent via Royal Mail. You can track your item using the shipping code you were emailed from us when your order was dispatched from our warehouse. Simply enter this code on the Royal Mail Track and Trace website.

1.2 When can I speak to someone?

Customer Service team is available for online order enquiries via email, live chat or phone:

•         Monday to Friday from 9:30 to 18:00 GMT

 

You can contact our Customer service team via e-mail at: [email protected]

You can call our headoffice at UK: +44 (0)207 259 9494

•         Please note, on Saturdays, you will be automatically put through to our shop team. For any online order related enquiries please contact our team Mon - Fri only.

 

1.3 How do I cancel my order?

You have a limited amount of time to be able to cancel your order with us. Please email, call or live chat us as soon as possible. In the case that you would like to cancel after it has been dispatched, we will happily refund on receipt of the goods as specified below. Please specify your cancellation reason, order number and any other details.

Under applicable distance selling legislation, you can also choose to cancel your order within fourteen (14) calendar days of receipt of your goods. If you choose this option, we will refund you the full price of any items returned in accordance with our Return Policy and the original shipping charges.

1.4 What payment methods do you accept?

We currently accept VISA, Mastercard and American Express via Stripe.

We also accept PayPal.

1.5 Are your prices VAT inclusive?

If you are a UK shopper, you prices will appear in the cart VAT inclusive.

As you enter your country, the prices will change to exclude VAT should you be outside the UK.

1.6 What is your returns policy?

Ensure that items are packaged securely (including the original packaging & labels, if possible) and include the completed form. We are not responsible for the return postage costs unless the item is faulty. Please note that you may return goods for up to 28 days for a full refund (postage not included).

After this period, we will offer an exchange or a credit note for up to 60 days afte the original date of purchase.

Some items cannot be returned:

- Bespoke or customized goods (including embossed/monogrammed/engraved items)

- Swimwear and underwear

- Facemasks if the sealed packaging has been opened

- Hemmed or finished trousers.

1.7 How do I make a return?

At present, we are unable to offer paid returns unless your item is faulty or damaged. Contact customer service should this be the case. 

Please ensure your original documentation and/or order number is included in your parcel. If you did not receieve a returns form with your parcel, please contact us and we will send you one to include.

All original labels and packaging must be included when returning items.

Please send all returns to:

INTERNET RETURNS,

OLIVER BROWN,

204 AVRO HOUSE,

7 HAVELOCK TERRACE,

LONDON,

SW8 4AS

1.8 How long will it take to process my return?

Please allow up 2 weeks for us to receive and process your return. We are not able to issue credit until your return package has been received and processed. We will credit your original form of payment unless otherwise specified.

1.9 Do you offer exchanges?

Yes – we are now offering exchanges for your online orders.

We are only able to exchange items for alternative sizes at this point. Should the item be out of stock or unavailable at time of exchange, we will happily suggest another option.

1.10 Can I return in store?
Yes - You can return your online orders to our 75 Lower Sloane store. Please follow online order return guidelines if you choose to do this.