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Shipping Information
UK Delivery Time & Costs
Standard, £6.00
We aim to deliver standard UK orders within 2 to 5 working days. Deliveries are made from Monday to Saturday inclusive, excluding any public holidays.
Next Day, £12.00
Order by 12 noon BST to receive your purchase next business day. Deliveries are made from Monday to Saturday inclusive, excluding any public holidays. Please note, purchases made after 12 noon BST on Saturday and during the weekend will arrive the following Tuesday.
Same Day (London only), £22.50
Place your order by 10am for same-day service. Deliveries are made from Monday to Saturday inclusive, excluding any public holidays. Please note, purchases made after 10am BST on Friday and during the weekend will arrive the following Tuesday. This service is available for London only.
In-Store Pick Up, Free
You can order online and your items will be available to collect in store for free the next working day.
Please note: For all UK deliveries, we use the Royal Mail ‘Signed For’ service or TNT, which means that somebody will have to provide a signature for the package, so you may want to nominate an address where there will be someone available to sign. If you were unable to receive the delivery, Royal Mail or TNT may leave the parcel with a neighbour, or leave a card with details of how to get the package.
On some occasions we may decide to make two or more shipments to you, so that your order reaches you as fast as possible. In this case you will only ever have to pay once for the delivery costs. In some special cases, products can take up to eight to twelve weeks for delivery. If this is the case, we will keep you updated on the status of your order. Please note, we are able to deliver to most popular UK destinations, but please contact us if you are unsure if we will be able to deliver to your location.
Delivery of Hire Items
The delivery of hire items in the UK is charged as below:
Standard, £12.00
We aim to deliver your hire items within 2 to 5 working days. Deliveries are made from Monday to Saturday inclusive, excluding any public holidays.
Next Day, £35.00
Order by 12 noon BST to receive your hire items the next business day. Deliveries are made from Monday to Saturday inclusive, excluding any public holidays. Please note, hires made after 12 noon BST on Saturday and during the weekend will arrive the following Tuesday.
In-Store Pick Up, Free
You can order online and your hire items will be available to collect in-store for free the next working day.
International Delivery Time & Costs
We are rapidly expanding our reach and are able to deliver to most popular destinations. Below is a list of countries that we deliver to. If you wish to make an order to a country not listed below, please contact us for further information.
Europe:
Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia. Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.
The Rest of the World:
Antigua, Australia, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, New Zealand, Oman, Saudi Arabia, Singapore, South Africa, United Arab Emirates, United States and Virgin Islands.
International delivery costs and times are as follows:
| Cost | Delivery Time | |
|---|---|---|
| Europe | £12.00 | 4-10 working days |
| Rest of the World | £30.00 | 2-6 weeks |
International deliveries are sent via Royal Mail ‘International Tracked & Signed’ service or TNT, which means that somebody will have to provide a signature for the package, so you may want to nominate an address where there will be someone available to sign. If you were unable to receive the delivery, the couriers may leave the parcel with a neighbour, or leave a card with details of how to get the package.
Please note in some special cases, orders can take longer to process. If this is the case, we will keep you updated on the status of your order.
Taxes & Duties
Please note if your shipping address is outside the EU, we will deduct UK VAT tax at source. However some local taxes, duties or fees may be payable upon receipt of your package. Oliver Brown are not responsible for any additional charges you may incur from customs.
Other Delivery Information
- Please make sure your shipping address is correct when you make your order, as we are unable to redirect the parcel once it has been shipped.
- Please note that delivery times may be slightly longer during our Sale periods.