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Work With Us

Oliver Brown is always on the lookout for brilliant people to work in our small but unique and fast-paced store. We are often looking for people to help over the Christmas season (from early November to January) and on Saturdays, as well as more permanent positions.

Our personal approach runs through the business and we value and reward those with the right enthusiasm and dedication. So if you have a passion for English clothing and would enjoy a personal environment with lots of variety in the midst of historical Chelsea, we would love to hear from you.

 

 

Job Title: Retail Administration Assistant

Reporting to: Operations Manager, General Manager

Location: Oliver Brown Head Office

General Description of Post: The Retail Administration Assistant is required to provide proactive and effective administrative and practical support to the Head Office team and Shop, contributing to a smooth and cooperative working environment.

 

Key Responsibilities:

1 – To be the first point of contact for telephone and email communication, dealing with all correspondence and to be responsible for managing and responding to incoming calls/emails from customers in a timely manner.

2 – To support the Head Office team.

3 – To maintain effective and accurate filing systems.

4 – To maintain and input data onto the EPOS system.

5 – To support Head Office sales functions by assisting with eCommerce orders and other online sales channels as required.

6 – To manage customer returns and exchanges

7 – Develop knowledge of all products

8 – To undertake any other reasonable duties as required.

 

Person Specification

Experience:

Essential: Developed IT skills and thorough working knowledge of Microsoft Office, Word, and Excel in order to product professional documentation as required.

Operation of an administrative support function.

 

Desirable:

Experience of working within the retail sector and using back office EPOS functions. Preferably with experience using Lightspeed or Shopify.

 

Skills:

Good communicator—verbally and in writing

Friendly and professional manner

Excellent organisational and planning skills

Ability to organise your own time and responsibilities

Accurate and meticulous

 

If you would like to apply for this role, please email a CV and covering letter to [email protected]