Shipping Info

CHRISTMAS DELIVERY 

For UK deliveries, to ensure your gifts arrive by Saturday 24th December please order on or before the dates below:

Standard, £6

Order by Noon GMT, Wednesday 21st December

Next Day, £12

Order by Noon GMT, Friday 23rd December

London Same Day, £22.50

Order by 10am GMT, Saturday 24th December

International Christmas delivery varies, please enquire for further information at: [email protected].

UK DELIVERY TIME & COSTS

Standard, £6.00

We aim to deliver standard UK orders within 2 to 5 working days. Deliveries are made from Monday to Saturday inclusive, excluding any public holidays.

Next Day, £12.00

Order by 12 noon BST to receive your purchase next business day. Deliveries are made from Monday to Saturday inclusive, excluding any public holidays. Please note, purchases made after 12 noon BST on Saturday and during the weekend will arrive the following Tuesday.

Same Day (London only), £22.50

Place your order by 10am for same-day service. Deliveries are made from Monday to Saturday inclusive, excluding any public holidays. Please note, purchases made after 10am BST on Friday and during the weekend will arrive the following Tuesday. This service is available for London only.

In-Store Pick Up, Free

You can order online and your items will be available to collect in store for free the next working day.

Please note: For all UK deliveries, we use the Royal Mail ‘Signed For’ service or TNT, which means that somebody will have to provide a signature for the package, so you may want to nominate an address where there will be someone available to sign. If you were unable to receive the delivery, Royal Mail or TNT may leave the parcel with a neighbour, or leave a card with details of how to get the package.

On some occasions we may decide to make two or more shipments to you, so that your order reaches you as fast as possible. In this case you will only ever have to pay once for the delivery costs. In some special cases, products can take up to eight to twelve weeks for delivery. If this is the case, we will keep you updated on the status of your order. Please note, we are able to deliver to most popular UK destinations, but please contact us if you are unsure if we will be able to deliver to your location.

DELIVERY OF HIRE ITEMS

The delivery of hire items in the UK is charged as below:

Standard, £12.00

We aim to deliver your hire items within 2 to 5 working days. Deliveries are made from Monday to Saturday inclusive, excluding any public holidays.

Next Day, £35.00

Order by 12 noon BST to receive your hire items the next business day. Deliveries are made from Monday to Saturday inclusive, excluding any public holidays. Please note, hires made after 12 noon BST on Saturday and during the weekend will arrive the following Tuesday.

In-Store Pick Up, Free

You can order online and your hire items will be available to collect in-store for free the next working day.

INTERNATIONAL DELIVERY TIME & COSTS

We are rapidly expanding our reach and are able to deliver to most popular destinations. Below is a list of countries that we deliver to. If you wish to make an order to a country not listed below, please contact us for further information. EUROPE: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia. Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City. THE REST OF THE WORLD: Antigua, Australia, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, New Zealand, Oman, Saudi Arabia, Singapore, South Africa, United Arab Emirates, United States and Virgin Islands. International delivery costs and times are as follows:

COST DELIVERY TIME
Europe £12.00 4-10 working days
Rest of the World £30.00 2-6 weeks

International deliveries are sent via Royal Mail ‘International Tracked & Signed’ service or TNT, which means that somebody will have to provide a signature for the package, so you may want to nominate an address where there will be someone available to sign. If you were unable to receive the delivery, the couriers may leave the parcel with a neighbour, or leave a card with details of how to get the package.

Please note in some special cases, orders can take longer to process. If this is the case, we will keep you updated on the status of your order.

TAXES & DUTIES

Please note if your shipping address is outside the EU, we will deduct UK VAT tax at source. However some local taxes, duties or fees may be payable upon receipt of your package. Oliver Brown are not responsible for any additional charges you may incur from customs.

OTHER DELIVERY INFORMATION

1. Please make sure your shipping address is correct when you make your order, as we are unable to redirect the parcel once it has been shipped.
2. Please note that delivery times may be slightly longer during our Sale periods.




OLIVER BROWN
75 Lower Sloane Street
Chelsea
London SW1W 8DA
United Kingdom


Telephone: +44 (0)20 7259 9494
Email: [email protected]

OPENING HOURS
Monday to Friday: 10.00am to 6.30pm
Saturday: 10.00am to 6.00pm
Sunday: Closed

We are open every Sunday during December.


GETTING HERE
Tube: The nearest tube station is Sloane Square (on the District and Circle lines) and our shop is three minutes walk from here.
Bus: Buses 11, 137, 211, 360 and 452 will take you to the bus stop on Lower Sloane Street, two minutes walk from our shop.


PRESS
Please contact Kaylie Bloxham
Telephone: +44 (0) 1684 850595
Email: [email protected]



MAMP